5 Words to Remove to Improve Your Writing

1. Assist — This word has positive connotations — its popularity isn’t surprising. It sounds a little stuffy, though. It’s good to keep it in your vocabulary, but alternate it with shorter and sweeter “aid,” “serve,” or “help,” depending on the meaning of the sentence and how it reads.

2. Utilize — It’s a little complex for plain English. As “Grammar Girl” Mignon Fogarty has said, “‘Utilize’ has some specific, appropriate uses. Biological organisms are properly said to ‘utilize’ nutrients. If you’re a general writer, however, it’s usually best to stick with ‘use.'”

3. Implement — It sounds important, and depending on its use as a noun or a verb, it can be hard to visualize its meaning. It’s not a verb for the lazy; it’s often used to mean “to put into use” or “to complete,” in the sense that a business has met a goal. So, for variety, “perform,” “complete,” “finish,” or if you’re not too harsh, “execute.”

4. Establish — It has its place. Sometimes “found,” in the sense that someone starts something, such as a business, works better.

5. Accomplish — Another lofty word, the simpler alternative, “achieve,” can also show results.


Quotes

“People who work in specialized fields seem to have their own language. Practitioners develop a shorthand to communicate among themselves. The jargon can almost sound like a foreign language.” ~ Barry Ritholtz

“There are two rules to good communication — say what you mean and mean what you say.” ~ Tim Phillips, Talk Normal: Stop the Business Speak, Jargon and Waffle


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com

5 Ways to Write Mobile Website Content

1. Stay on top — Putting attention-grabbing text first has always been important — more so with mobile website content. For example, email summaries can appear in on-screen windows, so you want to catch as many eyes as possible.

2. Less is more — Keep email, blog, and website headlines short. Crop copy to only one or two main ideas per page.

3. Link it — If you’re writing for more than one device, one way to “mobilize” longer website or blog content is to separate it into different pages and add click here to read more or next page links at the bottom.

4. Scannability — Make your text easier on the eyes; my newsletter features more online content formatting advice.

5. Personality — Your mobile website content don’t mean a thing if it ain’t got some zing. Pizzazz suits the smaller screen. It’s more about what you say and how you say it. People tend to see themselves in their smartphones and in their tablets. The more personal nature of these devices means your content should be more personal, too — emphasize “you” more than “I.”


Quotes

“If you’re not using mobile marketing to attract new customers to your business, don’t worry — your competitors are already using it and are getting those customers instead.” ~ Jamie Turner, 60SecondMarketer.com

“Mobile is not the future, it is the now. Meet your customers in the environment of their choice, not where it’s convenient for you.” ~ Cyndie Shaffstall, Spider Trainers


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com

5 Common Business Writing Errors

1. Over-capitalization — Sometimes business owners capitalize the first letter of every word in their copy, with the idea that it will get more attention. Not every word in your marketing materials should be or needs to be capitalized. Keep the caps for proper names, job titles, etc.

2. You or I — If you refer more to yourself and your services in your materials than to your customers and their needs, think again. Rephrase those passages with more “you” references and emphasize how your products or services benefit your customers.

Example: Let’s connect, so I will give a quick overview of what I do.
Revised: Let’s discuss how Theracare can relieve your pain and get you back on your feet again. Call 555-867-5309 today.

3. Mismatched words — Make sure singular and plural words match. Otherwise, reading can become an awkward experience.

Example: Do you have old postcards stored away and want to do something with them? It could be mementos from people you know and places you’ve been.
Revised: Do you have old postcards stored away and want to do something with them? They could be mementos from people you know and places you’ve been.

4. Punk-tuation — Do you use question marks when you ask a question. Maybe you just love to add exclamation points for excitement! Perhaps apostrophes are they’re, but there in the wrong places. These are some of the most distracting punctuation errors, as you’ve probably just noticed.

5. Redundancy — Cut unnecessary words.

Example: Please RSVP.
Revised: RSVP.

You’ll often see it on invitations. RSVP is an acronym for the French phrase “répondez s’il vous plaît,” which means “respond if you please.” Those of us who truly find French a foreign language might not know what it means, and if you often see the acronym only, you can easily forget the meaning.


Quotes

“If your ad is peppered with misspellings and grammatical errors, not only will it make the description difficult to read, the buyer might wonder if the seller is as lazy about the way she cares for and packs her items as she is about grammar and spelling.” ~ Dawn and Bobby Reno, The Unofficial Guide to eBay and Online Auctions

“Spelling is the clothing of words, their outward visible sign, and even those who favour sweatpants in everyday life like to make a bella figura, as the Italians say –- a good impression –- in their prose.” ~ Mary Norris, Between You & Me: Confessions of a Comma Queen


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
Classy Writing
207.332.8379
classywriting.com

5 Ways to Start Writing

1. For your eyes only — Shut down your inner critic and write with the goal that no one will read your words. Dive into the middle, if necessary, without a beginning or an ending. If you dislike your writing, trash it. This session can also warm-up your mind before a bigger task.

2. Pen pal — If you’re drawing a blank page, pretend you’re writing to someone you feel comfortable sharing your thoughts with. Who knows? You just might like what you read, and if you’re ready, show your muse your piece for his or her feedback.

3. Just say it — Maybe the keyboard or the pen aren’t the best instruments to play your theme. Perhaps speaking feels more natural, and your voice will provide the perfect pitch. If so, record your thoughts alone or in conversation with someone and see if that frees your mind.

4. Reward yourself — Looking forward to something can make our days brighter. Give yourself a writing goal, and treat yourself for completing it afterward. For example, finish two pages today and later hang out with a friend, watch a favorite TV show, or enjoy some chocolate. This act can also trick your mind into complying and the anticipation of your reward can entice you to follow through.

5. Keep time — A la the Pomodoro Technique, write for a set time period, such as 25 minutes, then take a five-minute break. Continue writing for another 20 minutes and take another break, if necessary. A change of routine can refresh us, yield a better perspective, and make us more productive.


Quotes

“There’s no such thing as writer’s block. That was invented by people in California who couldn’t write.” ~ Terry Prachett

“Convince yourself that you are working in clay, not marble, on paper, not eternal bronze: Let that first sentence be as stupid as it wishes.” ~ Jacques Barzun


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com

5 Newsletter Best Practices

1. Send regularly — If you have an email newsletter, it’s easy to click “send” whenever you have something to share. Online or not, if you issue your newsletter only a few times a year, subscribers can easily forget about you and your offerings. At best, you should send an online newsletter at least once a week and at minimum — print or digital — quarterly, four times per year. This will help ingrain your business or organization in people’s minds to build trust with them to boost sales and/or memberships.

2. Keep a schedule — I’m for testing newsletter delivery at different times of day, especially for e-news, and certain days, for the best open rates. Some marketing experts suggest mid-week is best, others believe weekends work better. Let the results be your guide. Unless your experience shows otherwise, it’s best to commit to a delivery day, even if you can’t always publish at the same time. It shows follow-through, and people like consistency, which boosts your image, and again, builds trust.

3. Publish “sticky” content — No one wants to stay subscribed to a dull diatribe. You don’t have to stun everyone with every issue, but your content should offer value to readers beyond pitches. People tend to gravitate to content targeted to their interests and demographics. Pay attention to their questions or poll them to find good subjects. Publish readers’ comments or articles, which can increase your bond with them. Listen to their responses; for e-news, watch your unsubscribe rates and your newsletter and link open rates — and tweak headlines to catch readers’ clicks.

4. Make it a marketing tool — A newsletter is also an effective content arsenal. If you archive back issues at your website, optimize them for search engines. Link to them in blog posts, in comments, or in online forums you frequent. Give out copies at events; email helpful articles to your leads when you follow-up with them, and gain more subscribers. Many of these methods have helped me, and they can help you, too. Newsletters, combined with social media, a blog, and a website, form a powerful marketing combo.

5. Recycle — Again, work your existing content into other marketing platforms; you can save time and see returns. Repurpose your articles into blog posts, eBooks, articles for publications, PowerPoint presentations, social media posts, or other means, or do the reverse and reprint content from those sources in your newsletter (with permission, if necessary).

Need help with your newsletter?  Request a free e-news audit.  No strings attached, and nothing required to buy.  Just good, solid advice which can result in more leads and more money in your pocket.


Quotes

66% of Americans made a purchase as a result of an email from a brand — more than three times the number of people who bought in response to a Facebook message — 20%, or a text message — 16%. ~ Exact Target

…Marketers consistently ranked email as the single-most-effective tactic for awareness, acquisition, conversion, and retention…56 percent of respondents identified email as being most effective at retention, several points ahead of the second-most effective tactic (social media marketing). ~ Gigaom Research, Workhorses and Darkhorses: Digital Tactics for Customer Acquisition


Comments? Suggestions? Need help? Feel free to contact me.

Michelle Troutman
classywriting.com