5 Business Newsletter Writing Best Practices

When you make e-newsletters, which I’ve done for more than ten years, you can overlook some business newsletter writing best practices. Some, like privacy rules, require legal compliance. Others, like the format, can affect a newsletter’s overall impact.

Follow these steps to create emails that comply with commonly accepted standards and build engagement.

See these videos for a more in-depth view of each step described in this blog.

1. Have a plan – Studies show people read online content in an F-shape. They focus on the top and the left side, reading from left to right.

A yellow-ish red eye with a red circle and points around it. Eye-tracking studies show that people read online content in an F-shaped pattern; considering this in your content creation is among the business newsletter writing best practices.

They also tend to scan or skim emails. As email marketer Des Brown suggests, when you create an e-newsletter, consider:

  • scannability
  • visual hierarchy
  • reading patterns

Structure your content accordingly.

Many email marketing platforms offer mobile-friendly templates you can adapt to your style. Especially if you’ve never created an e-newsletter, compiling one is like guesswork. See what to add and where for prime engagement with The Easy 5-Step Business E-Newsletter Template.

2. Consider the format – Beyond planning and structure, a regular format eases creation.

Service provider e-newsletters often start with a “welcome” message, followed by one or two main articles, and then end with an offer. One section usually features a blog.

The listicle format has helped me keep creating e-newsletters for 11 years. Sticking to five key points saves me time, preventing me from driving down dead ends. 

3. Foster ideas – I love to pre-crastinate, gradually adding ingredients to my pot of soup. I log ideas or snippets whenever inspiration strikes. 

Whether you use an online scheduler or a spreadsheet, a three to 12-month content calendar can keep you organized. Apps may remind you about deadlines.

As you consider topics, explore how to save time and how your emails fit into your overall marketing strategy: 

  • Curate content from sources like industry news websites using tools.
  • Reduce, reuse, and recycle: Reinvent any existing content (blog posts, video, press releases, white papers, etc.). Link back, summarize, or rephrase. 

4. Catchier content – Most e-newsletters are educational, selling more subtly than email marketing campaigns. 

Eye-catching headlines, body copy, and calls to action are crucial. The subject line is the first thing people see and influences whether they will open an email.

Example: How to protect, preserve, and pass on your wealth by design (Sundvick Legacy Center)

Content that engages is not only useful or persuasive, but relatable. Sharing your stories in your own voice, like what works and what hasn’t worked for you, shows you as a person, not a bot. Your unique experiences help you stand out.

5. Privacy compliance This is an important business newsletter writing best practice. During a recent e-newsletter review, I was surprised at least ten percent of the U.S. companies’ footers didn’t follow CAN-SPAM rules. Some had “unsubscribe” links in low-contrast colors, making them hard to see.

Other CAN-SPAM aspects to note for commercial emails:

  • identify ads
  • don’t use deceptive subject lines

CASL (Canadian Anti-Spam Law) and GDPR (General Data Protection Regulation; Europe) require similar compliance.

What are some of your favorite e-newsletter best practices? Feel free to comment below.

QUOTES

“Create a questionnaire of common information you need to know from clients to put together an e-newsletter. Also, have a template where you can fill in the blanks of what they can discuss, depending on the type of newsletter (sale vs. announcement vs. new service, etc.). Organization and planning can help make the writing process go smoother and faster.”

Ashley Romer, SEO Manager, PaperStreet Web Design

“Your newsletters should include a variety of elements (blogs/articles, videos, podcasts, upcoming events, etc.). Balance consumable content with promotional content to maximize value for the recipient.”

Harvard University Brand and Visual Identity Guidelines, “Email Newsletter Best Practices

Healthcare Email Marketing: Best E-Newsletters

In my newsletter, I discussed the aspects of effective emails — check out these examples that follow healthcare email marketing best practices, with good design and writing.

DISCLAIMER: I’m not affiliated with any of these sites. I like their content, and present it for educational purposes only for better healthcare email marketing.

1. MaineGeneral HealtheMatters – They present their information in a visually appealing way while projecting a positive image of their organization to build trust to keep patients and get donations. Donors can give money with one simple, easy-to-find click.

2. MaineHealth Health Matters e-Newsletter – MaineHealth’s engaging e-newsletter truly informs, with healthful recipes, links to health tips and videos, and news everyone can use.

3. Consumers for Affordable Health Care (CAHC) – The weekly Coffee CAHC e-newsletter covers federal and state policy news about health care.  It’s distressing, though, how much it has become politicized and how divisive the issue of access to affordable health care has become.  Aside from the political issues, I applaud the informative information, and they make great use of subheadings throughout to break up the different sections.

Are you getting enough leads and revenue from your newsletter?  If not, contact me for a free e-news audit today!

What do you think?  Do you have any great newsletters to share here?

Published November 6, 2018

E-Newsletter Examples: Professional Services Firms

Below are some professional services firms’ e-newsletter examples (accounting and real estate) realms that effectively sell readers on their services.

DISCLAIMER: I’m not affiliated with these businesses. I admire their newsletters, and present them for educational purposes only.

1. Heal Accounting: Heal gives a great, brief summary of news that can affect readers in each email, with a link to the longer newsletter at their website. This works well to drive traffic. Links to feature articles appear at the top of the page. They also offer Tax Tips. They use headings and links well to break up the text for easy scanning. A helpful list of tax due dates for each month appears at the bottom.

2. Horne CPAs and Business Advisors: I love the headlines, the content, and the brevity in this e-newsletter which promotes executive partner Joey Havens’ blog posts. Joey wants us to be better, so it’s not about accounting. One recent email subject line that promoted a humorous, well-written blog post: “Storytelling Works Better Than Viagra.” The email teased people to read the post with a short preview and links at the top and bottom to read more. Each eblast features a thought-provoking story based on real life events with a message.

3. Art of Living by Sotheby’s International Realty: Each issue looks like a mini electronic magazine, with enticing photos of properties priced with a few more zeros at the end than many of us can afford. A short sentence below invites us to tour or read more about European-inspired mansions in the southern Midwest, ocean-front hideaways in the West, and luxurious lofts, estates, and town homes country-wide. Trending listings and Instagram posts round out the highlights. The subject lines could be a little shorter — I suggest they stick to one, rather than two, topics per headline for a pithier message with greater impact.

Need some advice to improve your newsletter? Contact me. Best of all, it’s free. 🙂

Which newsletters do you think are the best?

Published Sept. 4, 2018